# Latest **URL:** https://community.imagekit.io/latest.md [Latest](https://community.imagekit.io/latest.md) · [Categories](https://community.imagekit.io/categories.md) · [Tags](https://community.imagekit.io/tags.md) --- ## [Welcome to ImageKit Community! 👋](https://community.imagekit.io/t/welcome-to-imagekit-community/5)
**Author:** [@system](https://community.imagekit.io/u/system)\ **Replies:** 0\ **Last updated:** [November 21, 2024, 12:43pm UTC](https://community.imagekit.io/t/welcome-to-imagekit-community/5 "2024-11-21T12:43:41Z")
:waving\_hand: Welcome to the ImageKit Community! We’re thrilled to have you here! This community is a space for ImageKit users and enthusiasts to connect, learn, and support each other. Whether you’re just getting start… --- ## [Need Tax Residency Certificate and NO PE](https://community.imagekit.io/t/need-tax-residency-certificate-and-no-pe/311)
**Author:** [@AnuragSrivastav](https://community.imagekit.io/u/AnuragSrivastav)\ **Replies:** 3\ **Last updated:** [September 23, 2026, 4:44pm UTC](https://community.imagekit.io/t/need-tax-residency-certificate-and-no-pe/311 "2026-09-23T16:44:04Z")
Hi Team, I need Tax Residency Certificate(TRC) and NO PE certificate for compliance purpose. Can u please share the same? Regards Anurag --- ## [Updated image still showing the old version](https://community.imagekit.io/t/updated-image-still-showing-the-old-version/312)
**Author:** [@handuyysandyy](https://community.imagekit.io/u/handuyysandyy)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 9:02am UTC](https://community.imagekit.io/t/updated-image-still-showing-the-old-version/312 "2026-09-23T09:02:41Z")
Hi, I replaced an image on my website, but this page is still showing the previous version of the image. the ImageKit URL is the same, and I’ve already tried refreshing the page and clering the browser cache. Is there so… --- ## [AI Stopped Responding](https://community.imagekit.io/t/ai-stopped-responding/306)
**Author:** [@DanBlack](https://community.imagekit.io/u/DanBlack)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 5:25pm UTC](https://community.imagekit.io/t/ai-stopped-responding/306 "2026-08-12T17:25:08Z")
I was successfully using your AI support to help migrate images for several of my websites. I would upload my existing HTML along with my new ImageKit image links, and the AI would match the image filenames and replace t… --- ## [No connection to imagekit.io anymore](https://community.imagekit.io/t/no-connection-to-imagekit-io-anymore/305)
**Author:** [@Silversant](https://community.imagekit.io/u/Silversant)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 11:50am UTC](https://community.imagekit.io/t/no-connection-to-imagekit-io-anymore/305 "2026-08-03T11:50:25Z")
Since today.. Always worked perfecr before.. --- ## [Urgent: Unexpected High Bandwidth Usage and Billing Clarification of June month](https://community.imagekit.io/t/urgent-unexpected-high-bandwidth-usage-and-billing-clarification-of-june-month/301)
**Author:** [@MariaKirk](https://community.imagekit.io/u/MariaKirk)\ **Replies:** 1\ **Last updated:** [July 9, 2026, 2:35am UTC](https://community.imagekit.io/t/urgent-unexpected-high-bandwidth-usage-and-billing-clarification-of-june-month/301 "2026-07-09T02:35:52Z")
We are seeing a sudden and unexpectedly high increase in bandwidth usage on our ImageKit account and would appreciate your help investigating this. As shown in the attached screenshot, the dashboard reports approximatel… --- ## [CDN service is down again - UNACCEPTABLE!](https://community.imagekit.io/t/cdn-service-is-down-again-unacceptable/298)
**Author:** [@ErnestoMiguelPi](https://community.imagekit.io/u/ErnestoMiguelPi)\ **Replies:** 1\ **Last updated:** [June 25, 2026, 5:45pm UTC](https://community.imagekit.io/t/cdn-service-is-down-again-unacceptable/298 "2026-06-25T17:45:25Z")
In the past 2 weeks this happened more than once. This a CDN service , so its unacceptable that this downtimes happen - its at least the second time this happens in a 2, 3 week window. --- ## [Adding custom response header to all images](https://community.imagekit.io/t/adding-custom-response-header-to-all-images/297)
**Author:** [@RogerWechsler](https://community.imagekit.io/u/RogerWechsler)\ **Replies:** 0\ **Last updated:** [June 16, 2026, 6:54am UTC](https://community.imagekit.io/t/adding-custom-response-header-to-all-images/297 "2026-06-16T06:54:35Z")
Hello, We have a requirement to make all the images from imagekit.io not indexable for the search engines. One approach is to add a custom X-Robots-Tag response header (see X-Robots-Tag header - HTTP | MDN). Is somethi… --- ## [I canceled my subscription mid-month but was still charged. Why?](https://community.imagekit.io/t/i-canceled-my-subscription-mid-month-but-was-still-charged-why/120)
**Author:** [@Manu](https://community.imagekit.io/u/Manu)\ **Replies:** 2\ **Last updated:** [May 30, 2026, 12:42pm UTC](https://community.imagekit.io/t/i-canceled-my-subscription-mid-month-but-was-still-charged-why/120 "2026-05-30T12:42:29Z")
I have not used much I guess. But full amount was charged. --- ## [Unable to serve images from local supabase storage](https://community.imagekit.io/t/unable-to-serve-images-from-local-supabase-storage/263)
**Author:** [@AkshayHegde](https://community.imagekit.io/u/AkshayHegde)\ **Replies:** 2\ **Last updated:** [May 22, 2026, 8:48am UTC](https://community.imagekit.io/t/unable-to-serve-images-from-local-supabase-storage/263 "2026-05-22T08:48:44Z")
I am trying to serve an image from my local Supabase backend. I have followed this guide and tried to use ngrok. - Connect external storage I am using a free ngrok plan and have a free URL - “https://blah-blah-blah.ngro… --- ## [Created an extension for CMS Joomla!](https://community.imagekit.io/t/created-an-extension-for-cms-joomla/279)
**Author:** [@HansKuijpers](https://community.imagekit.io/u/HansKuijpers)\ **Replies:** 0\ **Last updated:** [May 7, 2026, 4:54pm UTC](https://community.imagekit.io/t/created-an-extension-for-cms-joomla/279 "2026-05-07T16:54:59Z")
For those who, just like me, loves to work with CMS Joomla but lack the skills to create proper integration, I have created a Joomla plugin for Imagekit. feel free to use it as is. https://github.com/hans2103/plg\_syste… --- ## [ImageKit "still preparing image" error even after retry](https://community.imagekit.io/t/imagekit-still-preparing-image-error-even-after-retry/278)
**Author:** [@AyushPatel](https://community.imagekit.io/u/AyushPatel)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 11:12am UTC](https://community.imagekit.io/t/imagekit-still-preparing-image-error-even-after-retry/278 "2026-05-05T11:12:43Z")
Hello, I am using ImageKit free plan with transformations like: e-retouch e-sharpen e-upscale When I apply AI edit, I get this error: “ImageKit is still preparing the image. Please wait and try again.” I h… --- ## [ABS poor quality with vertical video](https://community.imagekit.io/t/abs-poor-quality-with-vertical-video/277)
**Author:** [@Sean](https://community.imagekit.io/u/Sean)\ **Replies:** 0\ **Last updated:** [April 12, 2026, 5:31pm UTC](https://community.imagekit.io/t/abs-poor-quality-with-vertical-video/277 "2026-04-12T17:31:41Z")
I’ve been playing around with using the ImageKit Video Player SDK to add a promo video to the mobile home page of my site which is 1080 × 1920 MPEG-4 AAC, H.264 29.3 MB on disk. Setup this.player = videoPlayer(this… --- ## [Show me how to solve this issue Your account cannot be authenticated](https://community.imagekit.io/t/show-me-how-to-solve-this-issue-your-account-cannot-be-authenticated/276)
**Author:** [@Doyuf](https://community.imagekit.io/u/Doyuf)\ **Replies:** 0\ **Last updated:** [March 31, 2026, 2:02pm UTC](https://community.imagekit.io/t/show-me-how-to-solve-this-issue-your-account-cannot-be-authenticated/276 "2026-03-31T14:02:17Z")
function uploadToImageKit($fileUrl, $fileName, $privateKey) { $ch = curl\_init('https://upload.imagekit.io/api/v1/files/upload'); curl\_setopt\_array($ch, \\\[ CURLOPT\_POST =\> true, CURLOPT\_RETURNTRAN… --- ## [Uploaded image is not fetching/updating from imagekit's dashboard API](https://community.imagekit.io/t/uploaded-image-is-not-fetching-updating-from-imagekits-dashboard-api/271)
**Author:** [@SuryaProdhan](https://community.imagekit.io/u/SuryaProdhan)\ **Replies:** 1\ **Last updated:** [March 20, 2026, 12:02pm UTC](https://community.imagekit.io/t/uploaded-image-is-not-fetching-updating-from-imagekits-dashboard-api/271 "2026-03-20T12:02:37Z")
Imagekit’s dashboard api upload image fetch/update is not working. Although image api upload is working fine but why is it not showing up in dashboard? Or new data is not fetching through api. Also, it is not deleting. I… --- ## [Deprecated Functionality: ltrim(): Passing null to parameter #1 ($string) of type string is deprecated](https://community.imagekit.io/t/deprecated-functionality-ltrim-passing-null-to-parameter-1-string-of-type-string-is-deprecated/275)
**Author:** [@OnderdelenExper](https://community.imagekit.io/u/OnderdelenExper)\ **Replies:** 0\ **Last updated:** [March 13, 2026, 9:08am UTC](https://community.imagekit.io/t/deprecated-functionality-ltrim-passing-null-to-parameter-1-string-of-type-string-is-deprecated/275 "2026-03-13T09:08:41Z")
After updating imagekit-magento plugin to 1.4.1 I get an error in Magento Admin \> Catalog \> Products eprecated in /var/www/html/vendor/imagekit/imagekit-magento/Plugin/Helper/Image.php on line 65 in /var/www/html/vendor… --- ## [Cropping around a custom focal point, with that point in the centre?](https://community.imagekit.io/t/cropping-around-a-custom-focal-point-with-that-point-in-the-centre/270)
**Author:** [@Humaan](https://community.imagekit.io/u/Humaan)\ **Replies:** 0\ **Last updated:** [March 5, 2026, 9:27am UTC](https://community.imagekit.io/t/cropping-around-a-custom-focal-point-with-that-point-in-the-centre/270 "2026-03-05T09:27:23Z")
I’m trying to get an image to crop around a focal point, with that point appearing in the centre of the cropped image. From what I can tell, the image is cropping with the focal point in the top left position, rather tha… --- ## [Image/Video File Size to be used in Conditional Transformations](https://community.imagekit.io/t/image-video-file-size-to-be-used-in-conditional-transformations/260)
**Author:** [@DavidMagalhesSo](https://community.imagekit.io/u/DavidMagalhesSo)\ **Replies:** 4\ **Last updated:** [March 4, 2026, 11:24pm UTC](https://community.imagekit.io/t/image-video-file-size-to-be-used-in-conditional-transformations/260 "2026-03-04T23:24:41Z")
Hi! Is there a URL transformation parameter that fetches the image/video file size for use in Conditional Transformations? Thanks! --- ## [Problem with image resizing for the image with high DPI](https://community.imagekit.io/t/problem-with-image-resizing-for-the-image-with-high-dpi/269)
**Author:** [@RogerWechsler](https://community.imagekit.io/u/RogerWechsler)\ **Replies:** 2\ **Last updated:** [February 23, 2026, 7:53am UTC](https://community.imagekit.io/t/problem-with-image-resizing-for-the-image-with-high-dpi/269 "2026-02-23T07:53:03Z")
Hello, We are on an ImageKit Paid plan and have a problem resizing a specific image that is not very large but has a high dpi (which might be the issue). Can someone please give us a hint as to what the problem is? Ori… --- ## [Account Recovery / Username Release Request](https://community.imagekit.io/t/account-recovery-username-release-request/267)
**Author:** [@codespecia](https://community.imagekit.io/u/codespecia)\ **Replies:** 1\ **Last updated:** [February 22, 2026, 4:21pm UTC](https://community.imagekit.io/t/account-recovery-username-release-request/267 "2026-02-22T16:21:35Z")
Hello ImageKit Team and Community Members, I am facing an issue regarding my old ImageKit account and need assistance. Problem Details: I previously had an ImageKit account registered with my email address. Accidenta… --- ## [Image 404 Error](https://community.imagekit.io/t/image-404-error/268)
**Author:** [@voidchill](https://community.imagekit.io/u/voidchill)\ **Replies:** 1\ **Last updated:** [February 22, 2026, 4:20pm UTC](https://community.imagekit.io/t/image-404-error/268 "2026-02-22T16:20:30Z")
Images Not loading in the dashboard and gives 404 error when i try to open it. --- ## [What are the size limits on the bgremove transformation?](https://community.imagekit.io/t/what-are-the-size-limits-on-the-bgremove-transformation/232)
**Author:** [@DavidDeConinck](https://community.imagekit.io/u/DavidDeConinck)\ **Replies:** 2\ **Last updated:** [January 26, 2026, 3:14pm UTC](https://community.imagekit.io/t/what-are-the-size-limits-on-the-bgremove-transformation/232 "2026-01-26T15:14:39Z")
I’m trying to figure out what the max resolution and filesize is for the e-bgremove (?tr=e-bgremove) transformation but it’s not documented. As test, an image of 18.8MB and a resolution of 3648x5472px (less then 20MP) W… --- ## [\[AVAILABLE\]: Support for Per-Corner Radius Values in r Transformation](https://community.imagekit.io/t/available-support-for-per-corner-radius-values-in-r-transformation/190)
**Author:** [@JeanBenitez](https://community.imagekit.io/u/JeanBenitez)\ **Replies:** 8\ **Last updated:** [January 22, 2026, 9:22pm UTC](https://community.imagekit.io/t/available-support-for-per-corner-radius-values-in-r-transformation/190 "2026-01-22T21:22:20Z")
Hi ImageKit Team, I’d like to request support for applying different border-radius values to each corner using the r transformation. Currently, the r parameter only allows a single value for all corners (e.g., r-20). I… --- ## [Can't access my Public key](https://community.imagekit.io/t/cant-access-my-public-key/245)
**Author:** [@AdarshMaurya](https://community.imagekit.io/u/AdarshMaurya)\ **Replies:** 1\ **Last updated:** [January 22, 2026, 8:12am UTC](https://community.imagekit.io/t/cant-access-my-public-key/245 "2026-01-22T08:12:10Z")
Please help me retrieve my ImageKit public key. It is not visible in the new dashboard UI. --- ## [URL to image not working](https://community.imagekit.io/t/url-to-image-not-working/251)
**Author:** [@JacobNobili](https://community.imagekit.io/u/JacobNobili)\ **Replies:** 1\ **Last updated:** [January 22, 2026, 8:07am UTC](https://community.imagekit.io/t/url-to-image-not-working/251 "2026-01-22T08:07:17Z")
Occasionally when I upload my images to imagekit they dont actually work. I have to delete every folder and try again every time. This has happened again. I uploaded 4 folders. On imagekit I have a URL as “https://ik.ima… --- ## [Focal point in percentage](https://community.imagekit.io/t/focal-point-in-percentage/216)
**Author:** [@RobinFerrari](https://community.imagekit.io/u/RobinFerrari)\ **Replies:** 5\ **Last updated:** [January 21, 2026, 8:24pm UTC](https://community.imagekit.io/t/focal-point-in-percentage/216 "2026-01-21T20:24:39Z")
Is there any way to crop image based on a focalpoint in percentage like we can do on imagix: --- ## [Endpoint question](https://community.imagekit.io/t/endpoint-question/244)
**Author:** [@VinceRuppert](https://community.imagekit.io/u/VinceRuppert)\ **Replies:** 1\ **Last updated:** [December 24, 2025, 11:35am UTC](https://community.imagekit.io/t/endpoint-question/244 "2025-12-24T11:35:01Z")
I have two web folders set up in external storage, /news and /faculty. These are the only two locations on my website I would want imagekit to transform images from. In my URL endpoints, I set up two endpoints, one for … --- ## [Images dont load in imagekit dashboard](https://community.imagekit.io/t/images-dont-load-in-imagekit-dashboard/243)
**Author:** [@MartinKitukov](https://community.imagekit.io/u/MartinKitukov)\ **Replies:** 1\ **Last updated:** [December 18, 2025, 9:09am UTC](https://community.imagekit.io/t/images-dont-load-in-imagekit-dashboard/243 "2025-12-18T09:09:27Z")
My images are not loading in the dashboard. FOr some reason on mobile on my website the images still work, but on desktop they seem to get ERR\_CONNECTION\_TIMED\_OUT . Everythign was working perfectly I did not change anyt… --- ## [Video transformation usage exceeded free plan limits](https://community.imagekit.io/t/video-transformation-usage-exceeded-free-plan-limits/214)
**Author:** [@PRESTONGOVENDER](https://community.imagekit.io/u/PRESTONGOVENDER)\ **Replies:** 1\ **Last updated:** [December 9, 2025, 5:30pm UTC](https://community.imagekit.io/t/video-transformation-usage-exceeded-free-plan-limits/214 "2025-12-09T17:30:48Z")
I get this message Video transformation usage exceeded free plan limits. I have upgraded to paid but still see this message. Kindly help. --- ## [Imagekit not working for some images giving 404](https://community.imagekit.io/t/imagekit-not-working-for-some-images-giving-404/238)
**Author:** [@GarretConnolly](https://community.imagekit.io/u/GarretConnolly)\ **Replies:** 1\ **Last updated:** [December 9, 2025, 7:45am UTC](https://community.imagekit.io/t/imagekit-not-working-for-some-images-giving-404/238 "2025-12-09T07:45:28Z")
Hello we are using imageit in our site it was working fine before but recently it is not loading images in pages for example https://baggotstreetwines.com/spirits/country/ireland.html if you check this url some image… [Next page](https://community.imagekit.io/latest.md?page=1)