# Account Recovery / Username Release Request

**URL:** <https://community.imagekit.io/t/account-recovery-username-release-request/267>\
**Category:** General\
**Created:** [February 13, 2026, 5:16am UTC](https://community.imagekit.io/t/account-recovery-username-release-request/267 "2026-02-13T05:16:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![codespecia](https://avatars.discourse-cdn.com/v4/letter/c/0ea827/32.png) [@codespecia](https://community.imagekit.io/u/codespecia)\
**Post date:** [February 13, 2026, 5:16am UTC](https://community.imagekit.io/t/account-recovery-username-release-request/267/1 "2026-02-13T05:16:16Z")

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Hello ImageKit Team and Community Members,

I am facing an issue regarding my old ImageKit account and need assistance.

Problem Details:

I previously had an ImageKit account registered with my email address.

Accidentally, I have deleted the prev ImageKit account.

As suggested in the support response, I tried creating a new ImageKit account with a new email.

However, when I attempt to use a new email to create the account with the same username, the system shows an error like: “Please change the Username” / “Use another Username”

Although I used the free version of the Imagekit

It seems that my old username is still reserved in the system.

What I Need:

Help with account recovery verification, OR

Release of my old username so I can create a new account using the same credentials.

I am willing to provide any necessary verification details (old username, project details, etc) to prove account ownership.

Please guide me on the proper steps to resolve this issue.

I would appreciate assistance from a human support agent if possible.

Thank you in advance for your support.

Best regards,

Rakibur Rahman

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**Author:** ![rahul\_nanwani](https://avatars.discourse-cdn.com/v4/letter/r/ecb155/32.png) [@rahul\_nanwani](https://community.imagekit.io/u/rahul_nanwani)\
**Post date:** [February 22, 2026, 4:21pm UTC](https://community.imagekit.io/t/account-recovery-username-release-request/267/2 "2026-02-22T16:21:35Z")

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Please use a new username for the account for it to work across all systems correctly.