Issue uploading images

[Alexandra]

Hi everyone,

I am new here and encountering an issue while trying to upload some images. I added a screenshot here below. Both photos are coming from the same sourse, but one of them is not uploading correctly and I am not sure why. I tried to compress it and also changed the format and the issue still persists. What can be the issue and how can I solve it?

Thanks for the help!

[rahul_nanwani]

The one which doesn’t show the thumbnail is actually above the 25MP megapixel limit of the free plan for image delivery. Megapixel = width x height (in millions)

While the upload is not restricted on megapixels and only on size, but the media delivery is limited for the same. Resizing the uploaded image to come below 25MP (5000 x 5000 for example) will make it work.